The Computer Telephony Integration Software Market Expected To Witness Strong Growth In The North America Region


North America is expected to dominate the global computer telephony integration software market and is due to the fact that the region is accounted for a large number of call centers in the North America region especially in the U.S. For instance, according to Coherent Market Insights, there are more than 7000 call centers across the U.S. that employ around 3.3 million to 3.4 million workers.

Computer telephony integration software is the application of computer-voice communication technology to the voice and data networks over the Internet and computer networking. It provides users with the ability to exchange voice calls over the telephone network, Internet, or wireless networks. It is a great choice for any company that requires seamless integration of its computer systems and its voice communications network. The benefits of integrating your computer telephony systems with those of your customers are many. There are many uses for computer telephony integration software market. The company could use it in a number of ways such as: to increase productivity, save costs, improve efficiency, and eliminate redundancy. The organization could integrate the computer telephony integration software into a computer answering system, a call center, a voice response system, a web-based service, a feature-rich mobile application, an existing business phone system, or a complete telephony solution.

A growing number of call centers across is driving the growth of the global computer telephony integration software market. They are widely used in call centers as a large number of calls are forwarded there where is helps in managing and enhancing the productivity of call centers. For instance, according to Coherent Market Insights' analysis, the global call center market is growing at a CAGR of 6.8%, which is expected to facilitate the growth of the market for global computer telephony integration software significantly. Moreover, increasing installation in a large organization to facilitate video and conference calling is also projected to foster the growth of the market. Also, it supports the transfer of files within the organization which is further projected to uplift the growth of the computer telephony integration software market.

  1. In January 2020, AMC Technology, a Computer Telephony Integration (CTI) provider has announced the launch of new branding which includes a new product offering architecture and new visual identity

  2. In May 2018, 3CLogic, a provider of cloud contact center software unveiled its new solution featuring native integration within the ServiceNow® platform.

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